You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Returns other than defective products: If an order is returned for any reason other than incorrect or defective product, all shipping charges will be paid by the customer and a restocking fee of 15% of the purchase price will be charged for the return of a survival kit. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns should be insured, as we cannot be held liable for return merchandise that does not reach our return department.
If an item is defective, The Survival Zone will replace the item and pay for the return shipping.(In the case of a survival kit, only the defective item may be returned for a replacement item).
The limit of our liability is the replacement cost of any item you purchase from us.
The customer understands that the backpack (used for our wilderness survival kits) and some other items, such as the canteen cover, are used Military surplus and that fact does not constitute a refundable reason for a return.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Return restrictions: No refunds shall be issued for food and water products, as they cannot be re-sold according to law. Additionally, gas masks, filters, personal defense items such as pepper spray, water filtration bottles, and water purification straws cannot be returned. We cannot accept returns for first aid kits or first aid items.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Purchasers of our products must be at least 18 years old.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's destination and the particular time of year. Customers should expect a 5 to 7 day delivery time. Sometimes, due to heavy demand, survival kits may take up to two weeks to ship.
Shipping Methods. Merchandise will be shipped using UPS Ground Service whenever possible.
Shipping Insurance: Shipping insurance is recommended for items which cost in excess of $100. We are not responsible for packages lost in shipping.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area. We cannot be responsible to know all local ordinances throughout the country. The same is also true for any Personal Protection Devices we may happen to sell (pepper spray, etc.).
By purchasing any item (including knives) from The Survival Zone, the buyer expressly warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. It is the buyer's responsibility to comply with all laws and does not hold The Survival Zone liable.
Disclaimer: By their very nature, survival situations are inherently dangerous and could result in injury or death. The recommended use of certain items of survival gear or techniques, by us, does not constitute a guarantee of the effectiveness of said gear or advice. Any recommendation regarding equipment or technique is based on our opinion of same when used in accordance with manufacturer's instructions and safe operating practices.
When you purchase our survival gear, you agree to use them at your own risk. You agree to indemnify and hold The Survival Zone harmless from all claims, obligations, and liabilities for injuries and/or death of any person and loss or damage to property due to use of any product purchased from us.
Your privacy is important, so we'd like to explain what information we collect when you visit this web site, why we collect it and how it is used. We'd also like to explain your options to access and control your information, our data security practices and other matters. This Policy is governed by our Terms of Service.
When you use our Site, we may request your name, street address, telephone number or other "real world" contact information.
We may collect information actively generated by the purchase of a product or service, such as a payment method.
As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.